Our Returns Policy: We offer 30 days money back guarantee if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
If the item doesn’t arrive at the address the buyer provided, he will be entitled to a full refund, including original shipping costs. However, it is the buyer’s responsibility to contact the courier if they are not able to deliver to the specified address or if the courier is unable find it. Failure to do so will forfeit the refund.
The buyer should report that the item hasn’t arrived or was not available for collection once the estimated or actual delivery/collection date has passed. Buyer needs to report not later than 30 calendar days after the estimated or actual delivery/collection date.
For faulty watch or an item that does not match the listing, we accept returns for full refund or replacement for free, whichever the buyer decides to choose.
If you want to return, please request it within 30 calendar days after the delivery date to [email protected]. All products must be returned using a courier service that provides a tracking number.
Customer satisfaction is indispensable to us.
If you’re not happy with your purchase, feel free to contact us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.